Admin Volunteer, Information and Advice Service

Age UK Bromley & Greenwich

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Administration,Advice, Information & Support,General & Helping

Admin, IT Skills - good, Managing People, Research

Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds. Good communication skills and confident at speaking to clients on the telephone Able to prioritise tasks with good time management skills. A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits. Be a good listener and have empathy with older people, being approachable and welcoming. Interested in learning and developing new skills required of the role. Demonstrate that you are interested in what the client has to say by communicating respect and warmth. Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client. Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.

• Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich • Committed to supporting the Information and Advice service deliver a difference to all their clients. • Ongoing support and role training with feedback given. • Opportunities for networking with other volunteers and being part of a wider volunteer team. • Awareness of Age UK Bromley and Greenwich social events, services, and projects

Flexible hours available e.g. Once a fortnight, weekly, mornings or afternoons. Monday to Friday, 9am–5pm.

Further location details may be provided below.

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volunteering@ageukbandg.org.uk