FamilyLine Volunteer

FamilyLine

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Advice, Information & Support,Befriending, Buddying & Mentoring,Support Work

Language Skills

Skills and attributes required: - Ability to quickly develop and sustain trusting relationships - Non-judgmental and accepting of differences - People-focused - Friendly and reliable - Empathy, understanding and emotional awareness - Commitment and consistency - Resilience and the ability to remain calm in times of stress - Listening and communication skills - A desire to help individuals to gain coping skills to better manage stressful situations relating to family life - To be open to challenge and to challenge others while maintaining trusting relationships - Good computer skills and access to a computer, telephone and the internet

Benefits to volunteering with FamilyLine: - Becoming a part of Family Action, the largest national family charity established in 1869 - Regular training and development opportunities - Being part of a virtual team - Support and guidance from skilled volunteer coordinators including regular supervision and debriefs - The opportunity to be involved in group work, gaining further skills and knowledge - The opportunity to build a portfolio of your training, skills, experience and qualities - Opportunity to improve future employment prospects FamilyLine Volunteers are provided with training required to carry out the role, which includes (but is not limited to) using the online system, effective communication and safeguarding legislation and procedure. Volunteers have access to the Family Action staff training relevant to their role. Volunteers are required to join our group supervision sessions and will have the opportunity to attend volunteer celebrations events.

Further location details may be provided below.

Carol Spring

Homebased

10

www.family-action.org.uk/volunteer/familyline-volunteer