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Role Details

Title

Authorised Representative

Organisation

Healthwatch Croydon

Distance from the search postcode

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Website

http://www.healthwatchcroydon.co.uk This link will open a new window.

What you will be doing

Authorised Representative volunteers play a key role in helping Healthwatch Croydon influence local health and social care provision.

Once trained, you'll join a small team of volunteers in undertaking visits to different health and social care settings from care and residential homes to hospital wards. You will be responsible for producing written notes of observations plus recording feedback from the residents, patients, carers and staff about their experiences of the services.
The team will also agree outcomes and recommendations. The notes are returned to Healthwatch Croydon within an agreed time frame to be complied into the final report.
Once completed the final report is shared with the CQC, Croydon council and other stakeholders and is available on the Healthwatch Croydon website.

Activities

Administration,Business, management & research,Trusteeships & committees

Skills & Attributes

Evaluating & Reviewing, Reading And Writing

Skills Description

Interest in improving health and social care in Croydon. Reliable and able to work as part of a team. Good time keeping. Good written and verbal communication. Ability to empathise and understand individuals diverse needs. Understand the importance of confidentiality. Undertake training as required. Be objective, open-minded and non-judgmental. Promote the role of Healthwatch.

What is in it for you

This is an opportunity to make a real difference to services in Croydon while increasing your own knowledge and confidence. You will develop your team working abilities and communication skills as well as have the chance to analysis information and take notes.

Time Commitment

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Contact Person

Yinka Faponnle

Role Address

Carers Support Centre 24 George Street Croydon

Postcode (See Google maps below)

CR0 1PB

Directions

Healthwatch Croydon's office is in the Carers Support Centre which opposite the George St tram stop. On arrival go to the side door and press the Healthwatch Croydon buzzer on the right hand side, a member of staff will come down to collect you and sign you into the building.

Number of volunteers required