http://historiccroydonairport.org.uk This link will open a new window.

As a Front Desk Volunteer, you will be the welcoming face of Historic Croydon Airport,
responsible for ensuring visitors have a smooth and enjoyable experience. You will manage
visitor check-ins, handle donations, and support merchandising activities.
Visitor Reception:
• Greet visitors warmly at the front door or Reception desk.
• Check if visitors have pre-booked and verify booking details.
• Keep the Reception Desk attended at all times.
Booking Management:
• Obtain booking sheets from Graeme and update them throughout the day.
• Set out and supervise the donation box.
• Maintain a supply of hand sanitisers, leaflets, and other materials.
• Re-stock leaflet holders in the Main Entrance lobby.
Visitor Handling Procedures: People with a Booking:
• Check the Lead Name off the booking list and confirm the number of visitors
in the group.
• Request a donation of £8 per adult on entry, payable by cash, credit card,
cheque (to Historic Croydon Airport Trust), or QR code.
• Ensure the donation process is completed.
• Inform visitors of the location of toilets and answer any questions.
• Ask visitors to wait in the Waiting Area until their Guide collects them.
• Manage additional visitors, ensuring tour groups do not exceed 12 people,
including the Tour Guide.
People without a Booking:
• Politely inform visitors that entry is by pre-booking online.
• Check the booking list for vacant slots and inform visitors of available times
and spaces
• Advise visitors to book and return at the specified time, noting they cannot
wait inside AH.
• Allow visitors to wait outside for potential "no-shows" if they wish.
• Be polite, sympathetic, but firm if turning people away, and provide the date
of the next Open Day and booking details.
• Seek assistance from Graeme or Mike if needed.
Visitor Departure:
• Thank visitors for coming and say goodbye.
• Encourage visitors to review their experience on Tripadvisor (Croydon Airport
Visitor Centre).
Merchandising Duties:
Merchandise Stall Management:
• Set up and take down the HCAT Merchandise stall.
• Retrieve and replace sale items from/to the cupboards under the model in
Reception.
• Run the merchandise stall, selling items to visitors.
Cash Handling:
• Manage the float, monetary takings, cashing up, and recording total takings
at the end of the day.
• Ensure cash takings are not left unattended and hand them over to a Trustee
at the end of the day.
. Stock Monitoring:
• Monitor stock levels and advise Jeff if stocks are running low.