Welcome and Reception Volunteer

Crisis Skylight Croydon

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Administration,Advice, information & support,Community work

Admin, Customer Service/Hospitality, Time Management, Verbal Communication

To be successful in this role we are looking for someone who: Is an excellent communicator, confident in building relationships and creating welcoming, compassionate environments, and able to recognise conflict and remain calm in challenging situations. You should be confident interacting with individuals from a diverse range of backgrounds, including those with English as a second language Has a good level of English Is non-judgemental, patient, and reliable Has good IT and telephone skills with the ability to use internet, email, excel and databases Has good organisational skills Understands the importance of keeping an individual’s personal information secure and private and working within the boundaries of the role to keep everyone safe Is passionate about standing with Crisis and our members to end homelessness What do I need to do this role? As part of your recruitment, you will need to provide details for one referee, and we will complete a basic disclosure check. Your referee will need to be a professional or academic reference (this could include a reference from a volunteer role).

As a Welcome and Reception Volunteer you will be the first point of contact for many people who need to access our services. This contact may set the tone for our relationship with that individual and whether they choose to get the help we can offer, so the warm, non-judgmental, and informative welcome you create could set them on the journey to ending their homelessness.

Regular role, to days a week.

Further location details may be provided below.

Raymond Lau

Crisis Skylight Croydon, 12 Surrey St,

CR0 1RG

1

We will work with our Facilities Manager to explore how we can make the role more accessible, although the nature of the role may present some challenges.