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Receptionist Volunteer Watford 3 - 4 hours per week

Rennie Grove Peace Hospice Care

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Our main reception area provides a welcoming environment for all staff, volunteers and visitors, it is hosted by a mix of volunteer and staff receptionists. You will be greeting patients, staff, visitors and assisting them with signing in, directing them to where they need to be and dealing administrative tasks and telephone enquiries

Our out of hours reception is hosted solely by volunteers in the evening and at weekends. In the evening some of our rooms are used for counselling services and other rooms are used for meetings or hired to therapists. Out of hours receptionists will greet visitors who arrive for counselling appointments or who are visiting patients in the inpatient unit, deal with telephone enquiries and undertake various administrative tasks allocated by daytime Hospice staff and to assist with ad hoc events.

Main tasks

• Welcoming visitors & aiding
• Dealing with a wide range of enquiries
• Answering phones and taking messages
• Routine administrative tasks

Administration,General and Helping

Admin, Communication, Teamwork, Customer Service

• Excellent communication and customer services skills • Good listener with a patient, calm, reassuring manner and able to be sensitive when dealing with someone who may be in distress • Genuine willingness to help others • Good telephone manner and able to accurately take a message and pass this on as appropriate • Comfortable with working with Microsoft Outlook to send emails • Ability to work using own initiative • 18 + years old

As the first point of contact for the Hospice you’ll need to be good with people and mindful of sometimes difficult and delicate situations. Tact and discretion are essential in this busy and sometimes challenging role.

Midweek receptionist, main reception 4 hr shift, any day, Monday – Friday. Out of hours receptionist 3-4-hour shift any evening or weekends We hope that you can commit to a minimum of 6 months

Further location details may be provided below.

Peace Hospice, Peace Drive, Watford

WD17 3PH

4

volunteers@renniegrovepeace.org.

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We welcome everyone and will make reasonable adjustments should they be needed

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Volunteer Centre  Role Type

Volunteer Centre  Suitable For

18 and over

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Volunteer Centre  Other Roles for this organisation

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