Advice and information Workers - Weymouth and Portland Citizens Advice Bureau
Citizens Advice Bureau (Weymouth & Portland)
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Interviewing clients, both face-to-face and on the telephone, assisting the client explain the problems they are experiencing and helping the client to set priorities.
Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to an informed decision.
Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals.
Completing clear and accurate case records.
Recognising the root causes of problems and participating in taking appropriate social policy action.
Keeping up to date on important issues by attending the appropriate training and by essential reading.
Attending bureau meetings.
Weymouth CAB Main office at 2 Mulberry Terrace, Great George St, Weymouth and our Portland office, 74 Fortuneswell. Work will also take place at other outreach locations once volunteers are sufficiently trained.
We are at the rear of the main library in Weymouth
Telephone us on 01305 770325 for more information
Admin,Basic IT skills - internet & email,Negotiating,Reading & Writing
A commitment to the aims and principles of the CAB service.
Excellent communication skills.
Being open and approachable.
Ability to communicate clearly both orally and in writing.
Ability to sift through information and extract what is relevant.
Basic mathematical skills, including percentages.
Respect for views, values and cultures that are different to their own.
An understanding of why confidentiality is important.
Being open to using computers on a regular basis.
A positive attitude to self-development and assessment.
Ability to work as part of a team.
Ability to recognise their own limits and boundaries in the role.
We will provide a comprehensive training program and full support. As well as helping others in your local community we can offer you as much tea and coffee as you are able to drink. CAB work is hard and challenging but always highly rewarding.
Advice, Information & Support,Campaigning & Lobbying
We welcome and/or have the resources to support: