Caseworker

The Soldiers, Sailors, Airmen and Families Association - SSAFA

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Support Work,Administration,Advice, Information & Support,Befriending, Buddying & Mentoring,Community Work

Basic IT skills - internet & email, Good IT Skills

• Good listening and communication skills including written and spoken English • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues • Ability to send and receive emails – you will receive your own SSAFA email address • Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms • Willingness to use our on-line case management system (this is covered in the caseworker training course) • Ability to keep within boundaries of the role with regards to friendship or giving advice • Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability • Ability to maintain confidentiality and keep information safely • Access to public transport or a car to travel to appointments with clients • Able to provide two referees: former employers or other people that know you well (other than relatives)

• Support people in your community with a military background • Use your skills, knowledge and life experience to benefit others • Support and friendship from your local SSAFA branch and the wider SSAFA community • Experience, training and skills that you can highlight on your CV and in job interviews • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Further location details may be provided below.

Louise Phelps

5

https://www.ssafa.org.uk/volunteer/caseworker