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Patient Journey Navigator

Greenwich Health Ltd

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Purpose of the Role:
The primary focus of this role is to encourage and support as many patients as possible, especially those who may struggle with technology, to use the Digital Front Door (DFD) system.
By providing warm, one-to-one guidance, volunteers will help patients complete the DFD check-in process confidently and independently, reducing the need to queue at reception.
This improves patient flow, eases pressure on front desk staff, and enhances overall experience within the Urgent Treatment Centre.

What is the Digital Front Door (DFD)?
The Digital Front Door is a touchscreen system that lets patients check in and answer a few simple health questions when they arrive. It helps the clinical team understand patients’ needs earlier and allows people to be seen in the right order, without needing to queue at reception.

Location of the role:
Urgent Treatment Centre (UTC) / Main Reception Area

IT, Technology & Websites,General & Helping

Basic IT skills - internet & email, Good IT Skills, Managing People

- Experience of volunteering or working in a health or care setting - Local knowledge of community resources and services - Basic digital confidence (to help explain processes if needed) Essential Skills: - Friendly, approachable, and empathetic manner - Strong interpersonal and communication skills - Ability to remain calm in busy or emotionally charged environments - Willingness to learn about health and care navigation pathways - Reliable and punctual

- Opportunity to make a meaningful impact on patient experience - Gain experience in a health and care setting - Meet new people and contribute to a supportive community initiative - Develop confidence and communication skills - Be part of an innovative NHS project supporting integrated care

Further location details may be provided below.

Ibilate Allison

Woolwich Stadium Road, London SE18 4QH

SE18 4QH

4

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Volunteer Centre  Suitable For

18-25,25+,65+

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