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Role Details

Title

Visitor Assistant

Organisation

Severndroog Castle Building Preservation Trust

Distance from the search postcode

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Website

http://www.severndroogcastle.org.uk This link will open a new window.

What you will be doing

Severndroog Castle is a unique 18th Century Grade 2* listed folly tower in the Shooters Hill Woodlands, South East London. The Castle was built in 1784 by Lady James of Eltham as a memorial to her husband, Sir William James, who died in 1783. The building was closed to the public in 1988, re-opening to the public in July 2014. Since then, Severndroog Castle Building Preservation Trust continues to work towards securing the future of the building through community and commercial activities. The organisation is largely volunteer run so your contribution no matter how big or small is essential.

Visitor assistants support the castle in offering a first rate visitor experience, ensuring all visitors are welcomed and given any information they require. The castle consists of two rooms and a viewing platform. Training will include induction and on the job training.

Tasks include...

- Greeting visitors on arrival and providing a friendly, informed and inspiring welcome
- Issuing day tickets and membership
- Assisting with visitor enquiries on all aspects of Severndroog
- Assisting with the opening and closing of the building
- Invigilation of the building
- Patrolling the building and engage individual visitors and families in impromptu talks or conversations
- Protecting visitors by maintaining an awareness of relevant health and safety procedures

Activities

Entertainment,Fundraising,Marketing, PR & Media,Retail & Charity Shops,Events & Stewarding,Administration,Community Work,General & Helping

Skills & Attributes

Skills Description

- Having a friendly, enthusiastic and welcoming personality - Being able to talk to a wide range of different people - Have a love of history and culture - Customer care towards all customers in the shop and building - Being a reliable time keeper - Being able to work with staff and other volunteers as well as working unsupervised - Interest in helping people to learn about our local area and it's place in history - If you have experience of working with the public it would be an advantage - The role may involve some outdoor work and volunteers must be able to stand for periods of time

What is in it for you

- You will meet a diverse group of friendly and knowledgeable volunteers - You will find out about local history; - You will have the opportunity to engage with the local community and visitors from near and far and perfect your communication and presentation skills; - You will work in a team

Time Commitment

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Contact Person

Mandy Brinkhurst

Role Address

Severndroog Castle Castle Woods Shooters Hill Woolwich SE18 3RT

Postcode (See Google maps below)

SE18 3RT

Directions

Just off the A2 on Shooters Hill. From Blackheath overground the bus 89 will drop you off right outside the entrance to the woods. Alternatively you can catch the 486 bus from North Greenwich or overground to Charlton, or the 244 bus from Woolwich.

Number of volunteers required

How to find out more

http://www.severndroogcastle.org.uk/volunteer.html