Being a General Adviser with the Citizens Advice Milton Keynes is an incredibly varied role. Once trained you can expect to carry out the following duties:
Conduct face to face interviews to establish the issue the client wants to resolve, question, probe and check understanding of the issue, diagnose the issue and begin action to resolve the problem.
Research the advice required by using the Advisornet, reference books and other web based providers
Give information and advice to the client.
Give advice in explaining the choices and consequences the client faces
Give practical help by writing letters, making phone calls, completing forms and doing basic calculations.
Make accurate records of all client cases
You don’t need any particular qualifications or experience to train as an adviser, and they’re proud of the fact that their volunteers come from all walks of life. All they ask is that you can:
Be good at listening
Be able to work in a team
Be able to read and write English and do basic maths
Be open minded and non judgemental
Commit to a minimum of 8 hrs per week.
If you’re worried about being an expert at everything then don’t be even advisers don’t need to know it all. They provide all their trainees with a comprehensive accredited training programme that will provide you with the skills you need to deliver a high quality service to the clients. Their up-to-the-minute electronic information system contains most of the information you will need when advising clients.
When your training ends you won’t be left alone. Their supervisors, guidance tutors and other experienced volunteers are on hand to give you further support, encouragement and advice.; Age restriction: 18+
References will be required.
Good communication, numeracy and literacy skills are essential.