Role Details

Money Advice Volunteers

Citizens Advice Milton Keynes

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http://www.miltonkeynescab.org.uk This link will open a new window.

As a Money Advice Volunteer you will volunteer within a team of approximately 100 staff and volunteers to provide help, support, assistance and advice to clients with issues. You will conduct face to face interviews to establish the issue the client wants to resolve – question, probe and check understanding of the issue, diagnose the issue and begin action to resolve the problem. You may also negotiate with Creditors, Landlords, the Local Authority, Finance companies, the Inland Revenue and other Agencies as required; research the advice required by using Advisernet, reference books, other web based providers and specialists within the office; give information and advice to the client and ensure that the client has a clear understanding of the information and actions they need to take or details to bring back to move their case forward; act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning and ensuring income maximisation; assist client to complete benefit claims, appeals and other forms and refer and/or signpost the client to other organisations that can address the immediate issue.
They provide all Money Advice Volunteers with a comprehensive training programme that will give you the skills you need to deliver a high quality service to the clients. You will be supported by their Training Supervisor and experienced volunteers who are all on hand to offer you the necessary support, encouragement and advice that you may need. Volunteers will need to be open minded; willing to consider new ideas, have the ability to select and use appropriate methods to find solutions to client’s issues, display excellent time management skills as you will need to accomplish specific tasks in an allotted time frame and attention to detail is important as case notes are comprehensive.
Volunteers will need to be available 8 hours a week for a minimum of 1 year.; Volunteers will need to be open minded; willing to consider new ideas, have the ability to select and use appropriate methods to find solutions to client’s issues, display excellent time management skills as you will need to accomplish specific tasks in an allotted time frame and attention to detail is important as case notes are comprehensive.
Volunteers will need to be available 8 hours a week for a minimum of 1 year.

Carol Muldownie

Further location details may be provided below.

One week

Maths,Organising & Planning,Reading & Writing,Talking & Listening

18 and over

Advice, Information & Support,Finance & Accountancy

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