Volunteer Befriender – Crisis Cafe

Richmond Borough Mind

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Befriending, Buddying & Mentoring

We are looking for compassionate and emotionally aware individuals who are able to support others in a calm and respectful way. Essential Skills and Attributes Strong listening and communication skills Empathy and a non-judgmental approach Self-resilience and emotional awareness due to the nature of the role and exposure to distress Ability to remain calm and supportive in emotionally challenging situations Reliability and commitment to agreed volunteer shifts Ability to work respectfully with people from diverse backgrounds and experiences Understanding of the importance of confidentiality and boundaries Teamwork and willingness to support staff and other volunteers Desirable Lived experience of mental health challenges or supporting others (appropriately managed and supported) Previous volunteering or experience within mental health, wellbeing, community, or support settings Awareness of crisis support or community mental health services This role may involve supporting individuals experiencing significant emotional distress. Volunteers are not expected to provide counselling or clinical advice, but are expected to offer compassionate presence, listening, and practical support within agreed boundaries.

Induction and role-specific training (Suicide prevention and MHFA training) Safeguarding and confidentiality training Ongoing support and regular supervision from the Crisis Cafe team. Opportunities for reflective practice and personal development Experience within a supportive mental health and community setting

Monday-Friday 6-30pm-9-30pm Saturday-Sunday - time TBC

Further location details may be provided below.

Pamela Thomason

32 Hampton Rd, Twickenham

TW2 5QB

10

email volunteering@rbmind.org