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Volunteer caseworkers are the lifeblood of SSAFA, supporting serving personnel, veterans and their families who need financial, practical, and emotional assistance. 

Upon accepting a potential beneficiary’s case, a caseworker becomes their SSAFA point of contact. Caseworkers listen without judgement, gather information and assess support needs. They then complete a written case report outlining the help required.

A successful outcome could mean securing funding for; special equipment for someone with a disability, adaptions to a property so a beneficiary can remain at home, or for a rental deposit.

Caseworkers also sign-post people to specialist advice for example, support with benefits, housing, debt and mental health. The assistance provided through casework will often be life changing.

Requirements

Access to public transport or a car to travel to appointments is desirable, or alternatively use of a private space where confidential phone calls can be carried out. You will need access to IT equipment such as a laptop and the internet to carry out the administration related to casework.

Time commitment

Depending on an individual’s circumstances, the time required to complete a case can vary, usually taking about one month. This role suits people who can spare one to two hours per week, once they have accepted a case.

Support

Full training is provided for this role. You will be supported by SSAFA’s regional office team, who will provide advice and guidance.

SSAFA Values and BRAVE standards

For SSAFA, our values of; commitment, compassion, integrity and understanding underpin everything we do, and we ask that all volunteers are equally committed to them alongside our BRAVE standards

Accessibility

If you require any adjustments to make or support an application to volunteer, please get in touch with us at ve.support@ssafa.org.uk

Background checks
SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer.

After making an application

Once you’ve applied, you’ll receive updates to the email address you provided in your application. Sometimes the emails we send go into junk folders, so do keep an eye out in the days following your application.