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Adviser

Citizens Advice South East Staffordshire

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https://casestaffs.org.uk/ This link will open a new window.

What will you do? ● Complete an introduction to Citizens Advice and training for your role. ● Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with. ● Find information about the client’s problems and help them to understand their options. ● Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation. ● Write up a summary of the client's problems and what action you’ve taken and note any sources of information you have referred to. ● Look out for problems that are common, or are unfair, and write a short report about the problem or a letter to an elected official such as an MP, or local councillor. Some examples of what you could do: ● Help a client with an overdue utility bill and work out a reasonable amount to pay back, and make a phone call to an organisation they owe money to. ● Explore what benefits a client is entitled to and help them to complete a benefit application form. ● Help a client who has problems with their landlord to understand their housing rights.

Advice, Information & Support

Admin, Basic IT skills - internet & email, Evaluating & Reviewing, Good IT Skills, Negotiating, Organising & Planning, Research

Listening, talking to others, researching information. Helping people

Give back to the community. Full training package that can lead to paid employment in other sectors. Challenging but rewarding role.

At least 6 hours per week for 18 months

Further location details may be provided below.

Tracey Hackett

Offices based in Burntwood and Lichfield, although opportunity for homeworking too, with occasional in person contact.

WS7 1JS

10

email traceyh@casestaffs.org.uk

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18 and over

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