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IT Support Volunteer

Citizens Advice South East Staffordshire

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https://casestaffs.org.uk/ This link will open a new window.

Respond to requests from computer users regarding hardware, software, or network connection problems or questions
 Resolve problems or provide "how-to" instructions
 Ensure that a regular back-up routine is followed, where implemented.  Ensure that anti-virus software is installed and kept up to date on all CASES endpoints
 Ensure that desktops and laptops are kept up to date with the latest security fixes and updates recommended by the software providers
 Refer the more difficult problems or non-routine requests to the Citizens Advice IT Service Desk or external third-party support as necessary.
 Place service calls with vendors and co-ordinate service for the user  Advise users of the ongoing status of their request when necessary  Review records to maintain the hardware/software inventory (Asset Register) and update service calls.
 Update and revise reference materials and work procedures
 Ensure that all work carried out is documented and clearly understandable  Ensure that software licences are obtained and updated for all software  Coach users in software use
 Monitor the CASES local area networks, identify issues and liaise with third party support as necessary to resolve any problems.
 Advise on purchasing of IT equipment
 Take responsibility for installation and modification of hardware and software
 Arrange the secure disposal of old IT equipment
 Maintain diagnostic tools and online monitoring software.
 React to notifications from online monitoring software and external providers such as Google.

IT, Technology & Websites

Basic IT skills - internet & email, Good IT Skills

Good knowledge of Microsoft Windows operating systems (Windows 7+)  Familiarity with non-Microsoft operating systems such as Chrome and Linux  Knowledge of PC hardware and peripherals  Familiarity with Microsoft Office  Knowledge of PC and network troubleshooting techniques  Knowledge of diagnostic tools and online monitoring software

Give back to the community Volunteer in a role that provides essential advice for many individuals, many of them vulnerable. Volunteer in a friendly and relaxed environment

Further location details may be provided below.

Katharine Osborne

Lichfield and Burntwood office with some homeworking


Lichfield City Centre, next to fire station Burntwood at Sankeys Corners next to post office


Email and ask for an application form and role description

Volunteer Centre  Application Process

Volunteer Centre  Support you will receive

Some of the role can be completed remotely, we do have stairs but this can be accommodated downstairs, we have disabled toilets and access, and car parks at both locations.

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Volunteer Centre  When we need you to do this role

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Volunteer Centre  Role Type

Volunteer Centre  Suitable For

18 and over

Volunteer Centre  We Welcome

 We welcome and/or have the resources to support:

Volunteers from all groups.

Volunteer Centre  Covid Safe

Covid policy and risk assessments conducted. Screens / sanitizers in place.

Volunteer Centre  Location

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Volunteer Centre  Other Roles for this organisation

This Organisation has  3  other volunteer role(s).
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Citizens Advice South East Staffordshire  into the Keyword search.