Role Details

Telephone Befriender

Sutton Carers' Centre

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Are you a friendly and good listener? Would you like to help isolated Carers in Sutton? We are looking for volunteers to join us at the Centre to help us ensure that all Carers visiting or telephoning the Centre are treated with respect and given the appropriate advice, information and support, in accordance with their individual needs.

We are looking for empathetic and understanding volunteers who will contact new Carers referred to the Centre and help Carers deal with any enquiries or issues that have arisen. As a volunteer, you would ensure that Carers are aware of their rights to services, both statutory and voluntary, including Welfare Benefits, and where appropriate, refer to other agencies. Over time, you are likely to get to know Carers that you have contact with on a regular basis. Some data entry would also be required, as you would need to record all details, advice and support given to Carers.

Further location details may be provided below.

Benhill House, 12-14 Benhill Avenue,, Sutton, SM1 4DA


Desired skills and experience include excellent communication skills, empathy towards Carers, a commitment to equal opportunities and confidentiality, accuracy in recording enquiries, data entry skills, and able to use the internet.

Administration,Advice, Information & Support,Befriending, Buddying & Mentoring,Caring

 We welcome and/or have the resources to support:

When we need you to do this role

     Morning       Afternoon       Evening   

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