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Evaluation and Insight Volunteer

Age UK Sutton

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Evaluation and Insight Volunteers support the development and quality assurance of Age UK Sutton Services by conducting evaluation interviews with services users, supporters, volunteers, staff and partners. They also support our Age Friendly Programme by conducting interviews with older residents of Sutton to ensure older people’s views and experiences inform and shape borough wide developments. Responsibilities include

● Making phone or video calls to clients or older sutton residents from a given call list
● Asking a series of pre-set questions (both qualitative and quantitative)
● Focussing the conversation on the interview questions
● Remaining objective and impartial
● Writing up responses in an agreed format (including online forms) during or immediately after the interview
● Reporting safeguarding concerns or other support needs highlighted during the interview
● Liaising with the Head of Community Support
● Attending induction and training session as required
● Attending team meetings and support and supervision sessions as required
● Following Age UK Sutton policies and procedures, including confidentiality and data protection, safeguarding, health and safety and equality and diversity

Further location details may be provided below.

Home Based

Home Based

Home Based

One week


Admin,Basic IT skills - internet & email,Evaluating & Reviewing,Managing People

We are looking for volunteers who ● Have excellent communication and listening skills ● Are able to hear and be understood on the phone ● Have a warm, friendly and confident manner ● Are patient, open minded and non-judgemental ● Are able to interact with people who have different communications styles ● Are proactive and able to work independently ● Understand the importance of objectivity and impartiality ● Able to maintain professional boundaries and the remit of the role ● Have sufficient IT skills to communicate via email, make video calls and complete online forms ● Are willing to follow Age UK Sutton policies and procedures including professional boundaries, safeguarding, equality and diversity, confidentiality, data protection, and health and safety. This role is open to volunteers who are a minimum of 18 years old and is subject to a DBS (Criminal Record) check.

We offer: ● Induction, training and support from the Head of Community Support ● The opportunity to make a positive difference for older people ● The opportunity to meet new people and be part of a great team ● The opportunity to develop new skills and gain new experiences ● Reimbursement of reasonable (pre-agreed) travel and subsistence expenses.

Business, Management & Research,Administration,Advice, Information & Support,General & Helping

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We Welcome

 We welcome and/or have the resources to support:

We welcome applications from any-one over the age of 16 or 18 (depending on the role). Age UK Sutton is committed to the principle of equality of opportunity for all of its service users, staff, volunteers and trustees and to implementing non- discriminatory practices.