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Telephone Befriender

Sutton Vision

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Telephone Befriending Volunteer Role

At Sutton Vision our team of volunteers are an essential part of our organisation, enabling us to provide a wide range of services to our visually impaired service users. .If you love chat then our telephone befriending role could be for you. This role provides a link to the outside world for those who have experienced sight loss. By telephoning someone once a week, you can support them in breaking social isolation.

We are looking for friendly, reliable individuals who have strong communication and listening skills. The role can be carried out at our premises or remotely. All telephone calls should wherever possible take place between the hours of 9.30am and 3.30pm, Monday to Friday, this will ensure that Sutton Vision staff can address any issues that may arise. We will also provide you with a simple process for out of hours too.

Time Commitment:
This role requires a weekly commitment at a time to be agreed by both you and our client. We will regularly make contact with you both to see how the relationship is building and would ask you to commit to a weekly call for the minimum 12 weeks.

Sutton Vision is committed to developing and supporting our volunteers by providing our volunteer induction this will give an overview of the Volunteer Handbook including Sutton Vision services, safeguarding & boundaries. We will pay expenses should you incur costs for your volunteering calls and travel expenses to attend training (45p per mile). We will process your volunteer DBS. A reference can be obtained from Sutton Vision after 1 year of volunteering.

Think you might be interested in volunteering for us?
Please apply via our website www.suttonvision.org.uk or contact amandalarter@suttonvision.org.uk (Volunteer Coordinator) for more information.

Befriending, Buddying & Mentoring

Conservation, Communication Skills, Listening Skills

1. Good telephone manner with a fun, friendly, empathetic nature 2. Good conversation skills 3. Ability to listen 4. Reliability 5. Flexibility

Learn more about people living with sight loss. Meet other volunteer in your local and make friends Volunteer events including quarterly coffee mornings and annual appreciation event.

Weekly phone calls for approximately 1 hour with a time commitment of 12 weeks.

Further location details may be provided below.

Sutton Vision, Ground Floor, 3 Robin Hood Lane, Sutton, SM1 2SW or remotely


Based on the ground floor of the SCILL Building, 3 Robinhood Lane, Sutton which is behind the Robin Hood Health Centre.


Volunteer Centre  Application Process

Volunteer Centre  Support you will receive

Sutton Vision will support volunteer with access requirements where possible.

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Volunteer Centre  We Welcome

 We welcome and/or have the resources to support:

We welcome volunteer with a visual impairment

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Volunteer Centre  Other Roles for this organisation

This Organisation has  4  other volunteer role(s).
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