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Helpline Volunteer

Age UK Islington

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As a helpline volunteer you will answer phone calls and be the first point of contact at Age UK Islington’s (AUKI) helpline. You will provide information and advice on simple queries, refer on to the wider team for others, and record all details from the call onto our Customer Relationship Management (CRM) system.

Advice, Information & Support,Befriending, Buddying & Mentoring,Caring,Community Work,Counselling,Support Work,General & Helping

Conservation,Counselling,Good IT Skills,Reading & Writing,Research

This may be the role for you if: • You are an attentive and empathic listener with good communication skills. • You are comfortable researching new information and sharing this with others • You have an eye for detail and are thorough • You enjoy talking and engaging with other people.

What you will gain: • Customer service experience • Knowledge of the support that is available for vulnerable adults • Awareness of the information and advice needs that older people and vulnerable adults have • Use of specialist software • An opportunity to assist and help someone that might be going through a difficult time. What you will gain: • Customer service experience • Knowledge of the support that is available for vulnerable adults • Awareness of the information and advice needs that older people and vulnerable adults have • Use of specialist software • An opportunity to assist and help someone that might be going through a difficult time.

Further location details may be provided below.

Synnove Kershaw

9 Manor Gardens, London N7 6LA

N7 6LA

20

getvolunteering@ageukislington.org.uk

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Volunteer Centre  Suitable For

18 and over

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Volunteer Centre  Other Roles for this organisation

This Organisation has  4  other volunteer role(s).
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Age UK Islington  into the Keyword search.