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Role Details

Telephone Befrienders/ In Touch volunteers COVID19

Octopus Community Network

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Some of Octopus Community Hubs have been providing critical service through their Telehone Volunterrs from the start of COVID 19 crisistouch to support people facing social isolation.
Telephone Befrienders provider companionship over the phone to vulnerable residents living in Islington.

In Touch – Volunteer Role Description


Supporting people who are facing social isolation by maintaining regular telephone contact – making time for a friendly chat and signposting to support services.


• Contact people by telephone
• Provide encouragement and demonstrate a genuine interest in the people you contact
• Signpost people to services if they need support
• Record information about the call on a password protected document
• Email document to your supervisor at the end of your shift

TIME COMMITMENT: A regular commitment of at least half a day per week for 2 months.
TRAINING: You will receive training on our telephone contact procedures, which includes how to structure a supportive and friendly conversation, adhering to data protection and safeguarding protocols, and how to signpost to other services.
SUPPORT: A named member of the team will be your day-to-day support and we will ask that you commit to a group de-brief at the end of each shift.
Two references are required.
DBS: As this role involves supporting adults with care and support needs an enhanced DBS check is required.

EXPENSES: Reimbursement of telephone expenses
CONTACT: Chelsey Kouloumbris 020 7607 9794

No qualifications or experience required
Volunteers are required to complete an enhanced police check (DBS), Islington Council’s Online Adult Safeguarding training.

Primrose Christie

Further location details may be provided below.

Home based

N19 3RQ

One week

Basic IT skills - internet & email,Language Skills

Volunteers will be required to complete a basic application form and provide two references. DBS: As this role involves supporting adults with care and support needs and enhanced DBS check is required. . No qualification or experience is required. SKILLS NEEDED: • Listening skills, • patience, • a supportive/enabling attitude, • a friendly and warm demeanor, • ability to use spreadsheets and email or other satisfactory method of returning your call records to us • professional approach – offering friendly contact and able to maintain boundaries • able to interact with new people with an open mind

You will provide an important community benefit and assistant to local residents.

18 and over

Befriending, Buddying & Mentoring

 We welcome and/or have the resources to support:

When we need you to do this role

     Morning       Afternoon       Evening   

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