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Volunteer Centre  Role Details

Adviceline Assessors

Islington Citizens Advice

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http://www.islingtoncab.org This link will open a new window.

As an Assessor you'll:
• be the first point of access for Citizens Advice clients when they call our
Adviceline for help
• help with a wide range of problems and issues our clients face
• support the general public across all ages and backgrounds
• give information from the Citizens Advice electronic information system and other sources to our clients
• refer our clients to more specialist advice where needed
• keep accurate records of all our clients' cases on the database
• help prevent future problems for wider society by identifying issues that affect a lot of our clients.

Administration,Advice, Information & Support,Legal

Admin,Basic IT skills - internet & email,Organising & Planning,Research

You will gain new skills and experience and do something positive for the community. We train all our Assessors, which helps in developing the skills needed to deliver an excellent level of service to our clients. After completing the Assessor training, if you are able to offer 2 days per week you may also be able to train to be a Generalist Adviser with us. We expect at least 6 months commitment.

Further location details may be provided below.

Susan, Debbie or Penny

Citizens Advice Islington Islington CAB 222 Upper Street Islington London

N1 1XR

Directions to 222 Upper Street (Highbury) with public transport The following transport lines have routes that pass near 222 Upper Street Bus Bus: 19 , 271, 30, 393, 43 Train Train: GREAT NORTHERN , OVERGROUND Tube Tube: VICTORIA

10

admin@islingtoncab.org

Volunteer Centre  Application Process

Volunteer Centre  Support you will receive

Venue access: Accessible toilets, Flat access, Induction loop

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Volunteer Centre  Role Type

Volunteer Centre  Suitable For

18 and over,50 and over

Volunteer Centre  We Welcome

 We welcome and/or have the resources to support:

Volunteer Centre  Covid Safe

Social distancing

Volunteer Centre  Location

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