At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, and our fundraising is vital to enable us to continue providing care and support to the children: it costs around £13 million a year to run our care services.

Join us as a Pre Admissions Volunteer!

We are looking for an enthusiastic Pre Admissions Volunteer to join our friendly staff and volunteers at our hospice in Selly Oak

As a Pre-Admissions Volunteer, you will be responsible for contacting families whose appointments are scheduled for the upcoming week and guiding them through the pre-admissions process using a provided checklist. After completing this, you will review your summary with the nurse in charge, highlighting any outstanding tasks or updates regarding the child’s circumstances or stay

Typical Duties

Review the diary to compile a list of expected admissions for the upcoming week.
Contact families on the list and guide them through the pre-admission checklist, accurately documenting their responses.
Provide feedback to the nurse in charge, highlighting any families who cannot be reached or may require follow-up by nursing staff.
Ensure all necessary paperwork is prepared for admission, including patient labels and recent clinic letters.
Skills and Experience

Knowledge of healthcare, such as nursing, medical administration, or medical secretary experience.
Excellent telephone manner and communication skills.
Basic computer skills with proficiency in various software and applications.
Strong attention to detail.
Collaborative team player who considers others.
Well-organised with a structured approach to managing tasks.
Punctual, reliable, and dependable.
How much time will it take?

Approximately 3 hours once a week, preferably on the same day each week to ensure continuity in completing pre-admissions.

Am I right for the role?

You must:

Be sensitive to the needs of our children, young people and families
Be caring with a warm and friendly personality
Why volunteer at Acorns?

To help a local charity and make a difference in your community
Connect with likeminded people and make new friends
Learn new skills to boost your CV
Invited to social events and participate in our volunteer recognition scheme and award
Full training provided
Contact us for further information: volunteer@acorns.org.uk
Our recruitment process includes attending interview, obtaining two suitable references and a clear DBS check (instigated by Acorns)
Apply: https://candidate.acornscareers.org.uk/298044CAVA