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Role Details

Title

Digital Buddy- Library Service

Organisation

North Somerset Library Service

Distance from the search postcode

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Website

http://www.n-somerset.gov.uk/library-volunteering This link will open a new window.

What you will be doing

Main tasks and activities may include:

• Providing basic IT support to users, either using library PCs or the customer’s own device (laptop, tablet, smartphone, eReader)
• Moving from customer to customer as needed, in a troubleshooting capacity
• Using a wide variety of online resources (e.g. Learn My Way or library subscriptions) to meet customers’ needs
• Run workshops with small groups which focus on one particular skill or topic e.g. internet safety
• Support Gadget Clubs, giving customers a chance to bring in their own devices and get advice and assistance
• Customers may require help with a wide variety of issues e.g. internet, email, social media, eBooks, CVs, spreadsheets etc.

You do not need to have any previous experience of volunteering or working in a library.

Activities

Advice, Information & Support,IT, Technology & Websites

Skills & Attributes

Good IT Skills

Skills Description

Volunteers will have these qualities, skills and experiences: • An interest in libraries and desire to be an advocate for the service • An interest in and knowledge of technology which you will be able to share with customers • A working knowledge of Microsoft Office applications, email, printing, internet and social media • A working knowledge of how to use a mobile device such e.g. tablets and smartphones, (we do not expect volunteers to be experts in all devices and operating systems) • To know how to stay safe online • Good communication skills • To be patient • To be reliable

What is in it for you

Time Commitment

Driving Licence & Vehicle Required

Travel Expenses

Available in multiple locations

Further location details may be provided below.

Contact Person

Library Volunteering Team

Role Address

Portishead Library (Tuesday and Friday Mornings) Weston-super-Mare library (Mondays, Tuesdays & Wednesdays) Winscombe Library Worle Library Yatton Library

Postcode (See Google maps below)

Directions

Number of volunteers required

How to find out more

More information can be found at: https://n-somerset.gov.uk/my-services/libraries-leisure-open-spaces/libraries/library-volunteering

Application Process

Application Form

ID Check

Disclosure Barring Service (DBS)

References

Informal Discussion (may include an interview)

Support you will receive

Wheelchair Access

Disability and Access Support

All of our locations are fully accessible and information can be provided in Large Print if required. Volunteers are invited to inform us of any access requirements on application. We can also discuss and arrange any requirements needed on an individual basis.